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Shipping Policy

Shipping Policy

At The James Project: Autism Tools & Learning, each physical product is carefully prepared to ensure quality and durability.

📦 Processing Time

All physical orders are processed within 2–5 business days.

Because many items are:

  • printed

  • laminated

  • assembled (when applicable)

Processing time may vary slightly depending on order volume.

đźššShipping Time

Once shipped, orders typically arrive within 3–7 business days depending on your location.

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to carrier issues, weather, or holidays

đź“Ť Shipping Locations

At this time, we ship within the United States only.

📦 Packaging

All items are packaged with care to help ensure they arrive safely and in good condition.

⚠️ Damaged or Incorrect Orders

If your order arrives:

  • damaged

  • incorrect

Please contact us within 7 days of delivery at:

👉 tjpautismtools@gmail.com

Include:

  • your order number

  • a description of the issue

  • a photo (if applicable)

We will review your request and work with you to find an appropriate solution.

📬 Lost or Delayed Packages

Once an order has been shipped, we are not responsible for:

  • carrier delays

  • lost packages

However, we will do our best to assist you in contacting the shipping provider if needed.

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